HydraFlow Plumbing and Drainage LTD Terms and Conditions

1. Contract Overview

These Terms and Conditions form a binding agreement between HydraFlow Plumbing and Drainage LTD and the Client for all agreed services. Once agreed upon, these terms govern the arrangement, and any amendments require written consent.

2. Service Delivery

For emergency call-outs, an initial cost estimate is provided by phone or email, with additional quotes for extra work as necessary.

Project-based services also include a full quote in advance.

HydraFlow Plumbing and Drainage LTD does not repair work completed by other companies unless pre-approved in writing.

Any substandard work may need to be removed to uphold our standards.

Costs are based on the initial quote, and HydraFlow Plumbing and Drainage LTD-sourced parts are specifically chosen for the job.

We assume no liability for any parts provided by the Client that are unsuitable.

Our labor is guaranteed for 28 days, with any HydraFlow Plumbing and Drainage LTD-supplied parts covered under the manufacturer's warranty.

Client-provided parts are not covered under any warranty.

Full, unrestricted access to the workspace is expected. Restricted access may result in additional charges and impact the completion timeline.

Clients are required to sign a disclaimer if any permanent fixture or fitting needs removal to gain work access.

HydraFlow Plumbing and Drainage LTD assumes no responsibility for any necessary access-related damage.

HydraFlow Plumbing and Drainage LTD is not liable for any damage resulting from the Client’s fault.

Accidental damage by HydraFlow Plumbing and Drainage LTD will be repaired or replaced as mutually agreed.

Disposal of waste generated during the project is provided by HydraFlow Plumbing and Drainage LTD, with associated fees chargeable to the Client.

3. Client Duties

Ensure that all work areas are accessible and cleared to avoid delays or extra costs.

Provide parking permits or cover any applicable parking fees.

Make available toilet facilities and access to water and services as required for the team.

4. Payment Terms

Emergency services require full payment at the time of booking.

For project work, full payment is required upon acceptance of these Terms and Conditions

Final payments are due within seven days of receiving the invoice.

Late payments incur a 10% surcharge, plus daily interest, with weekly revised invoices for overdue balances.

Any legal action for non-payment includes recovery costs, fees, and applicable interest.

5. Cancellations

Deposits are refundable, minus non-returnable costs, if cancellation occurs seven days before the scheduled start date.

Cancellations within 24 hours of the agreed start date may incur an abortive charge equivalent to the call-out or project deposit.

HydraFlow Plumbing and Drainage LTD will reschedule at the earliest opportunity if any delays are required on our end, with no additional cost.

If HydraFlow Plumbing and Drainage LTD needs to cancel, all deposits and payments will be refunded within 14 days.

6. Estimates and On-Site Assessments

Any quotes provided online or over the phone are estimates, with final pricing confirmed through an on-site survey. Any extra charges identified during the work will be communicated and agreed with the Client prior to proceeding.

7. Drainage Work Disclaimer

Due to varying usage and external factors, HydraFlow Plumbing and Drainage LTD cannot guarantee drainage work. Blockages or issues may recur depending on what is disposed of through the drains. Exceptions may be made at our discretion if we deem it necessary.

8. Insurance and Complaints

HydraFlow Plumbing and Drainage LTD maintains Public Indemnity and Liability Insurance, with certification available upon request. Clients with concerns may use our dedicated complaints process.

By accepting a quote, the Client agrees to these Terms and Conditions. Breaching these terms may lead to termination of the contract at the Client’s expense and/or legal action.