Privacy Policy for HydraFlow Plumbing and Drainage LTD 1. Introduction

HydraFlow Plumbing and Drainage LTD ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with UK GDPR.

2. Data Collection

We may collect and process the following personal information:

Contact Information: Name, address, email, phone number.Service Information: Details related to requested services.Payment Information: Billing details and payment records.Usage Data: Information on how you use our website, collected via cookies and similar technologies.

3. Use of Personal Data

We process your personal data to:

Provide and manage our services.Process payments and invoices.Communicate with you regarding inquiries, appointments, or updates.Comply with legal obligations and maintain business records.Improve our services and website through analytics.

4. Legal Basis for Processing

Our processing of your data is based on:

Contractual Necessity: For fulfilling our service contract with you.Legitimate Interests: For operational and service improvement purposes. Legal Compliance: To adhere to regulatory obligations.Consent: When you agree to receive marketing communications.

5. Sharing of Data

We may share your data with:

Service Providers: For processing payments, delivering services, or handling communications.Regulatory Authorities: Where required by law. Business Partners: Only if necessary for joint services, subject to confidentiality agreements.

6. Data Security

We implement appropriate security measures, including encryption and access restrictions, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

Your personal data will be retained only as long as necessary for the purposes outlined in this policy, or as required by law.

8. Your Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data.Rectification: Request corrections of inaccurate data.Erasure: Request deletion of your data where applicable.Restriction: Limit how we process your data in certain circumstances. Portability: Request data transfer to another service provider.Objection: Object to data processing based on legitimate interests. Withdraw Consent: For any processing based on your consent.

9. Cookies

Our website uses cookies to enhance user experience and analyze website usage. You may control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.

11. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

12. Contact Us

For any questions, concerns, or to exercise your rights, contact us at:

Email: [email protected]